Have you already lodged a report with the airline or aviation
service provider to give them an opportunity to resolve your complaint? For the initial
stages, they would be in the best position to resolve the issue you are facing.
If the airline or aviation service provider has not resolved your
complaint after 30 days from your initial complaint, you may submit a complaint to Flight
Care 360. Once you have made your submission, you will receive an initial response from us
within seven days. We may request that you submit documents and information to assist us in
handling your case.
Please allow up to 30 calendar days for the resolution of your
complaint.
Already submitted a complaint?
If you have already submitted your complaint via the Flight Care
360 portal, you can check the status of your case in the tracking system.
1
Personal Info
2
Flight Info
3
Complaint Details
4
Upload Documents
5
Review & Submit
Complaint Submitted!
Your complaint has been successfully submitted. You will receive a
confirmation email with your complaint ID shortly.